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OCR: GETTING PERSONAL User/Task Design Implement Monitor Process category and optimize and change and dingrase ownership level Help desk Collect problem Run help desk "Off the street: information eports trom users Operator Run predefined jobs to Perform software Monitor consoles ;. Document prevent measure performance; backup: cağy problem attve maintenance; inventory, usage, preventative resolution generate reports downtime, and so on Administrator Implement simple jobs Software install/ Most problem Train operators; Two years or needed to collect update ;. access resolution document equivo ant required performance List administration, procedures; experience and security configuration generale reports information changes for hardware and software Technician Swap cables; Swap cables; fest' Filling out swap hardware connections; disposition of work components swap hardware orders components Engineers Deline performance Deline Difficult problem Prototype new information required; configuration resolution solutions; design analyze perform; changes security process; ance, security necessary to train administrators; data, and hew lune perform generate reports technology once or en- information, plan honce security; new implementations delegate implementation. LAN administrator "All dota collection; All administration All problem Any training and May not be hot o primary lask; activities: primary 'resolution -- primary @ reporting primary job little to no planning task Hasky all monitoring function Table 10 briguing thehelp desk stofspecific music pinkes thegserahon qun' Smoothly,